Privacy Policy

Effective Date: April 2025

Hitech Remedial Group Pty Ltd ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information We Collect

We may collect your name, contact details, property address, project and site information, engineering or inspection reports, photos or videos of building defects, payment details, and any correspondence related to our remedial and waterproofing services. Information is collected directly from you, from authorised representatives such as strata managers, or from publicly available sources.

How We Use Your Information

We use your information to provide and manage our services, prepare quotes and contracts, process payments, communicate about your project, and comply with our legal and regulatory obligations. We do not use your information for unsolicited marketing without your consent.

Disclosure to Third Parties

We may share your information with subcontractors, engineers, strata managers, insurers, and legal or accounting advisers where necessary to deliver our services. We may also use third‑party service providers for website hosting, email, cloud storage, and analytics. We do not sell your personal information to third parties. We do not transfer your information outside Australia unless required by law or with your consent.

Data Storage & Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, or disclosure. We retain information only as long as necessary to fulfil the purposes outlined in this policy or as required by law.

Cookies

Our website may use cookies to improve your browsing experience and analyse site traffic. You can disable cookies through your browser settings, though this may affect some website functionality.

Your Rights

You have the right to request access to or correction of the personal information we hold about you. To make a request or complaint, please contact us directly. If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.

Contact Us

Hitech Remedial Group Pty Ltd
Email: info@hitechremedialgroup.com.au
Phone: 0404 042 604
Website: www.hitechremedialgroup.com.au
Licence No.482318C
ACN. 682950312