Our Policies

Terms & Conditions

Effective Date: April 2025

These Terms & Conditions (“Terms”) govern all quotes, proposals, services, and works provided by Hitech Remedial Group Pty Ltd (“we”, “us”, “our”). By engaging our services, you (“you”, “the client”) agree to these Terms.


1. Scope of Services

We provide remedial, waterproofing, repair, and associated construction services as outlined in our quotes, proposals, or written agreements. Any work outside the documented scope is considered a variation.


2. Quotes & Pricing

  • Quotes are valid for 30 days unless stated otherwise.

  • Pricing may change if site conditions differ from information provided or if additional works are required.

  • Variations must be approved by you in writing before work proceeds.


3. Variations

Variations include, but are not limited to:

  • Hidden defects or structural issues

  • Additional access requirements

  • Changes requested by strata, engineers, or owners

  • Regulatory or compliance‑driven changes

Variations are billed at the rates specified in your quote or as otherwise agreed.


4. Access & Site Requirements

You must ensure safe, uninterrupted access to the site for our team, subcontractors, and equipment. Delays caused by restricted access, tenant issues, or site conditions may incur additional charges.


5. Payments

  • Payment terms are stated on your invoice or contract.

  • Deposits, progress payments, and final payments must be made on time.

  • Work may be paused if payments are overdue.

  • We reserve the right to charge interest on overdue amounts as permitted by law.


6. Subcontractors & Third Parties

We may engage qualified subcontractors, engineers, or specialists to complete parts of the work. We remain responsible for managing their performance.


7. Warranties

We provide workmanship warranties consistent with industry standards and the specific materials used. Manufacturer warranties apply where relevant. Warranties do not cover:

  • Misuse, neglect, or lack of maintenance

  • Damage caused by unrelated building defects

  • Works altered by third parties

  • Environmental or structural movement outside our control


8. Limitation of Liability

To the maximum extent permitted by law:

  • Our liability is limited to the cost of re‑supplying the services or the amount paid for the works.

  • We are not liable for indirect, consequential, or economic loss, including delays, loss of rent, or strata disputes.

  • You are responsible for ensuring the site is structurally sound and suitable for the works.

Nothing in these Terms excludes rights you may have under the Australian Consumer Law.


9. Project Delays

We are not responsible for delays caused by:

  • Weather

  • Access restrictions

  • Strata or owner approvals

  • Supply shortages

  • Unforeseen site conditions

  • Third‑party contractors

Revised timelines will be communicated where possible.


10. Cancellation

If you cancel the project after accepting the quote:

  • You must pay for all work completed to date

  • You must pay for materials ordered or delivered

  • A cancellation fee may apply to cover scheduling and administrative costs


11. Photos, Reports & Documentation

We may take photos, videos, or notes for:

  • Project documentation

  • Quality assurance

  • Insurance or compliance requirements

These materials remain our property unless otherwise agreed.


12. Safety & Compliance

We comply with all relevant WHS laws and require the site to be safe for our workers. Unsafe conditions may result in delays or additional charges.


13. Disputes

If a dispute arises, both parties agree to attempt resolution through good‑faith communication before pursuing external action.


14. Governing Law

These Terms are governed by the laws of New South Wales, Australia.


15. Contact Us

Hitech Remedial Group Pty Ltd
Email: info@hitechremedialgroup.com.au
Phone: 0404 042 604
Website: www.hitechremedialgroup.com.au
Licence No.482318C
ACN. 682950312